Responsible Gambling Policy

At Luminoragrandstay, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to providing a safe, fair, and responsible environment for all of our guests. This policy has been established and is maintained by Luminoragrandstay Inc., located at 135 Queen Street, Niagara-on-the-Lake, ON L0S 1J0, Canada. We take our responsibility to our guests and the wider community seriously, and we encourage everyone who visits our casino to gamble responsibly and within their personal limits.

Our Commitment to Responsible Gambling

Luminoragrandstay is fully dedicated to promoting responsible gambling practices and ensuring that our casino environment remains safe and welcoming for all guests. We understand that for a small number of people, gambling can become a problem, and we are here to help. Our commitment includes:

  • Training our staff to recognize the signs of problem gambling and to respond with care, compassion, and professionalism.
  • Providing clear and accessible information about responsible gambling tools and support resources to all guests.
  • Strictly enforcing our minimum age policy to protect minors from the potential harms of gambling.
  • Offering self-exclusion options and other practical tools to help guests manage their gambling activity.
  • Collaborating with local and national organizations to continuously improve our responsible gambling standards.
  • Ensuring that gambling is never promoted as a way to make money or solve financial difficulties.
  • Maintaining a supportive, non-judgmental atmosphere for any guest who seeks help or guidance.

We want every visit to Luminoragrandstay to be a positive experience. If you ever feel that gambling is no longer fun or is causing you stress, we urge you to reach out to our team or to one of the support services listed in this policy. You are not alone, and help is always available.

18+ Age Policy — No Minors Permitted

Access to all gambling facilities at Luminoragrandstay is strictly restricted to individuals who are 18 years of age or older. This policy is non-negotiable and is enforced at all times in accordance with Ontario provincial law and applicable Canadian federal regulations.

We take underage gambling very seriously, and our team is trained to verify the age of any guest who appears to be under the required age. Acceptable forms of identification include:

  • Valid government-issued photo identification (e.g., passport, driver's licence, provincial ID card)
  • Any other government-issued document that clearly shows the guest's full name and date of birth

Any guest who is unable to provide valid proof of age will be respectfully asked to leave the gambling areas of our premises. We appreciate the understanding and cooperation of all of our guests in helping us maintain a safe environment for everyone.

If you are concerned about a minor who may be accessing gambling services, please notify a member of our staff immediately or contact the relevant authorities. Protecting young people is a shared responsibility, and we are committed to doing our part.

Recognizing the Signs of Problem Gambling

Gambling problems can affect anyone, regardless of age, background, or financial situation. Problem gambling does not always look the same — it can develop gradually over time and may be difficult to recognize in yourself or in someone you care about. We encourage all of our guests to be aware of the following warning signs:

Signs You May Notice in Yourself

  • Spending more money on gambling than you can afford to lose
  • Feeling anxious, irritable, or restless when you are not gambling
  • Gambling to escape from stress, depression, loneliness, or difficult emotions
  • Chasing losses — continuing to gamble in an attempt to win back money you have lost
  • Lying to family members, friends, or colleagues about your gambling habits
  • Neglecting work, school, family responsibilities, or personal health due to gambling
  • Borrowing money or selling possessions to fund gambling activity
  • Feeling that you need to gamble with increasing amounts of money to feel the same level of excitement
  • Making repeated unsuccessful attempts to cut back or stop gambling
  • Feeling guilty, ashamed, or helpless about your gambling

Signs You May Notice in Someone Else

  • Unexplained financial difficulties, frequently borrowing money, or asking for loans
  • Withdrawing from social activities, family, and friends
  • Sudden mood swings, especially related to winning or losing
  • Spending long, unexplained periods of time away from home
  • A preoccupation with gambling — talking about it frequently or planning the next session
  • Neglecting personal appearance, health, or basic responsibilities

If you recognize any of these signs in yourself or in someone you know, please do not hesitate to seek help. Reaching out is a sign of strength, and support is available. Our staff at Luminoragrandstay are here to listen and to point you in the right direction, with complete discretion and without judgment.

Self-Exclusion and Responsible Gambling Tools

We offer a range of tools to help our guests stay in control of their gambling. Whether you want to take a short break, set limits on your activity, or exclude yourself entirely, we are here to support you every step of the way.

Self-Exclusion Program

If you feel that you need to take a break from gambling, our self-exclusion program allows you to voluntarily ban yourself from all gambling areas at Luminoragrandstay for a defined period of time. During this period, you will not be permitted to access our casino facilities, and we will take reasonable steps to support you in maintaining your exclusion.

To enroll in our self-exclusion program, please speak confidentially with a member of our Guest Services or Casino Management team. We will guide you through the process with sensitivity and respect.

Self-exclusion is also available province-wide through the Ontario Self-Exclusion Program, administered by iGaming Ontario and the Ontario gaming regulator (AGCO). This program allows you to exclude yourself from all provincially regulated gambling sites and facilities in Ontario. For more information, visit iGO Self-Exclusion or contact the AGCO directly.

Additional Tools and Strategies

  • Set a budget before you play: Decide in advance how much you are willing to spend and stick to that amount. Never gamble with money you cannot afford to lose.
  • Set a time limit: Decide how long you will spend in the casino before you arrive, and take regular breaks.
  • Avoid chasing losses: If you have reached your budget limit, stop playing. Chasing losses is one of the most common and harmful gambling behaviors.
  • Balance gambling with other activities: Make sure that gambling remains just one of many leisure activities in your life, not the primary one.
  • Never gamble under the influence: Judgement-impairing substances can reduce self-control and lead to decisions you may later regret.
  • Talk to someone: If gambling is causing you distress, speaking to a trusted friend, family member, or counselor can make a real difference.

Support and Helpline Numbers

If you or someone you know is struggling with a gambling problem, please know that confidential, free, and professional support is available 24 hours a day, 7 days a week. Reaching out for help is one of the most important steps you can take, and you deserve support.

Canada — Ontario

  • ConnexOntario — Problem Gambling Helpline: 1-866-531-2600 (free, confidential, available 24/7) — ConnexOntario connects callers with local gambling treatment and support services across Ontario.
  • Responsible Gambling Council (RGC): www.responsiblegambling.org
  • Ontario Problem Gambling Helpline: 1-888-230-3505

Canada — National

United States

  • National Council on Problem Gambling (NCPG): 1-800-522-4700 (National Problem Gambling Helpline — free, confidential, available 24/7) — www.ncpgambling.org
  • Text Line (NCPG): Text "HELPLINE" to 233-459
  • Chat: Available via the NCPG website at www.ncpgambling.org

United Kingdom

International

If you are visiting us from another country and require local support resources, our Guest Services team will be happy to assist you in finding the appropriate help in your home region. Please do not hesitate to approach any member of our staff — we are here for you.

Contact Us

If you have any questions about this Responsible Gambling Policy or would like to speak with someone confidentially about any concerns you may have, please do not hesitate to contact us directly.

Luminoragrandstay Inc.
135 Queen Street, Niagara-on-the-Lake, ON L0S 1J0, Canada

We are committed to reviewing and updating this policy regularly to ensure that it reflects best practices in responsible gambling and the evolving needs of our guests and community. This policy was last reviewed in 2025.

Remember: gambling is meant to be fun. Please play responsibly, know your limits, and never be afraid to ask for help. We care about your well-being.