Cookie Policy
Last Updated: June 2025
This Cookie Policy explains how Luminoragrandstay Inc., located at 135 Queen Street, Niagara-on-the-Lake, ON L0S 1J0, Canada (hereinafter referred to as "we", "us", or "our"), uses cookies and similar tracking technologies on our website luminoragrandstay.com (the "Website"). This policy describes what cookies are, which cookies we use, why we use them, and how you can manage your preferences.
By continuing to browse or use our Website, you acknowledge that you have read and understood this Cookie Policy. If you do not agree to our use of cookies, you may adjust your browser settings or use our cookie preference tool as described below.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, tablet, or other internet-enabled device) when you visit a website. They are widely used by website operators to make websites work more efficiently, to improve user experience, and to provide reporting information.
Cookies allow a website to recognise your device and remember certain information about your visit, such as your preferred language, settings, and other choices. Some cookies remain on your device only for the duration of your browser session (session cookies), while others remain on your device for a longer period or until you delete them (persistent cookies).
In addition to cookies, we may also use similar tracking technologies such as web beacons (also known as pixel tags or clear GIFs), local storage objects, and scripts. These technologies function similarly to cookies and allow us to monitor and improve the performance of our Website. For simplicity, all such technologies are referred to collectively as "cookies" in this policy.
Cookies can be set either by the Website you are visiting (first-party cookies) or by third parties whose services are integrated into that website (third-party cookies).
2. Why Do We Use Cookies?
We use cookies for the following main purposes:
- To ensure the Website functions correctly and securely.
- To remember your preferences and personalise your experience.
- To analyse how visitors use our Website and to improve its performance and content.
- To deliver relevant advertising and marketing communications to you.
- To protect our Website from security threats and fraudulent activity.
- To comply with applicable legal and regulatory requirements.
3. Types of Cookies We Use
We categorise the cookies used on our Website into the following types: Essential Cookies, Analytics Cookies, and Marketing Cookies. Below is a detailed explanation of each category.
3.1 Essential Cookies
Essential cookies (also referred to as strictly necessary cookies) are required for the Website to function properly. Without these cookies, certain features of the Website would not be available. They do not require your consent under applicable privacy laws, as they are necessary for the provision of services you have explicitly requested.
Essential cookies help us to maintain the security of our Website, enable navigation between pages, prevent fraudulent activity, and ensure that the information you provide during a session (such as reservation details or login credentials) is retained from one page to the next.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| __cf_bm | Cloudflare | This cookie is set by Cloudflare to distinguish between humans and bots. It is used to manage incoming traffic and protect the Website from automated abuse and security threats. | First-party / Third-party | 30 minutes |
| _cfuvid | Cloudflare | Used by Cloudflare's rate limiting and security features to identify individual users and apply appropriate access controls across the Website infrastructure. | Third-party | Session |
| cf_clearance | Cloudflare | Stores the proof that the visitor has successfully passed a Cloudflare security challenge, allowing access to the Website without repeated verification. | First-party | 1 year |
| PHPSESSID / session_id | Luminoragrandstay Inc. | Maintains user session state across pages during a single browser session. Used to retain booking information, form inputs, and login status. | First-party | Session |
| cookie_consent | Luminoragrandstay Inc. | Records your cookie consent preferences so that we do not ask for your consent again on subsequent visits. | First-party | 12 months |
| XSRF-TOKEN / csrf_token | Luminoragrandstay Inc. | Provides cross-site request forgery (CSRF) protection for forms and secure actions on the Website. | First-party | Session |
3.2 Analytics Cookies
Analytics cookies allow us to collect information about how visitors use our Website, including which pages are visited most often, how long users spend on each page, and how they navigate through the site. This information helps us understand user behaviour and improve the quality, performance, and content of our Website.
The data collected by analytics cookies is aggregated and generally anonymised or pseudonymised. It does not directly identify you as an individual. We use third-party analytics services, including Google Analytics, to process this information on our behalf.
These cookies are non-essential and will only be placed on your device with your prior consent.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _ga | Google Analytics (Google LLC) | Registers a unique identifier used to generate statistical data about how you use the Website. Used to distinguish unique users by assigning a randomly generated number as a client identifier. | First-party | 2 years |
| _ga_[container-id] | Google Analytics (Google LLC) | Used by Google Analytics 4 (GA4) to persist session state and count the number of times a user has visited the Website. | First-party | 2 years |
| _gid | Google Analytics (Google LLC) | Registers a unique identifier that is used to generate statistical data on how you use the Website. The cookie expires after 24 hours. | First-party | 24 hours |
| _gat / _gat_UA-XXXXXXX | Google Analytics (Google LLC) | Used to throttle the request rate, limiting the collection of data on high-traffic sites. | First-party | 1 minute |
| _gac_[property-id] | Google Analytics / Google Ads (Google LLC) | Contains information about the campaign that referred the user to the Website. Used by Google Ads to measure the effectiveness of advertising and to attribute conversions. | First-party | 90 days |
| _hjSessionUser_[id] | Hotjar (Hotjar Ltd.) | Set when a user first lands on a page. Persists the Hotjar User ID, unique to that site, to ensure data from subsequent visits to the same site are attributed to the same user ID. | First-party | 1 year |
| _hjSession_[id] | Hotjar (Hotjar Ltd.) | Holds current session data. Ensures subsequent requests within the session window are attributed to the same session. | First-party | 30 minutes |
3.3 Marketing and Advertising Cookies
Marketing cookies (also referred to as targeting or advertising cookies) are used to track your browsing habits across websites and to display advertisements that are relevant and engaging to you. They may be used by us or by our advertising partners to build a profile of your interests and show you relevant ads on other websites.
These cookies may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns. They are typically placed by third-party advertising networks with our permission.
These cookies are non-essential and will only be placed on your device with your prior consent.
| Cookie Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| _fbp | Meta Platforms, Inc. (Facebook Pixel) | Used by Meta (Facebook) to deliver a series of advertisement products, such as real-time bidding from third-party advertisers. Tracks website visits and conversions from Facebook ads. | First-party | 90 days |
| _fbc | Meta Platforms, Inc. (Facebook Pixel) | Stores the last visit with a Facebook click identifier (fbclid). Used in combination with _fbp to attribute ad clicks to conversion events. | First-party | 90 days |
| fr | Meta Platforms, Inc. | Used by Facebook to deliver, measure, and improve the relevancy of ads. Tracks users across websites and apps for targeted advertising purposes. | Third-party | 90 days |
| _gcl_au | Google LLC (Google Ads / AdSense) | Used by Google AdSense to experiment with advertisement efficiency across websites that use the service, and to track conversions from Google Ads campaigns. | First-party | 90 days |
| IDE | Google LLC (DoubleClick / Google Display Network) | Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads, with the purpose of measuring the efficacy of an ad and presenting targeted ads to the user. | Third-party | 13 months |
| NID | Google LLC | Used by Google to set a unique ID to remember your preferences and other information such as preferred language, the number of search results shown per page, and whether you want to have Google's SafeSearch filter turned on. Also used to target advertising. | Third-party | 6 months |
| tt_webid / _ttp | TikTok Inc. (TikTok Pixel) | Used by TikTok's advertising pixel to measure the effectiveness of advertising campaigns and to retarget users who have previously visited the Website. | First-party / Third-party | 13 months |
| _pin_unauth / _pinterest_ct_ua | Pinterest, Inc. (Pinterest Tag) | Used by Pinterest's conversion tracking tag to track visitor actions on the Website and attribute them to Pinterest ad campaigns. | First-party / Third-party | 1 year |
| muid / _uetsid | Microsoft Corporation (Bing Ads / Microsoft Advertising) | Used by Microsoft Advertising (formerly Bing Ads) to track visits and conversions from Bing Ads campaigns and to retarget users with relevant advertising. | Third-party | 13 months |
4. First-Party and Third-Party Cookies
First-party cookies are cookies that are set directly by us (Luminoragrandstay Inc.) when you visit our Website. These cookies can only be read by our Website.
Third-party cookies are cookies set by organisations other than us when their content or services are embedded within our Website. Third-party cookie providers mentioned in this policy include, but are not limited to:
- Cloudflare, Inc. — security and performance services. Privacy Policy: https://www.cloudflare.com/privacypolicy/
- Google LLC — analytics and advertising services (Google Analytics, Google Ads, DoubleClick). Privacy Policy: https://policies.google.com/privacy
- Meta Platforms, Inc. — advertising and analytics services (Facebook Pixel, Instagram Ads). Privacy Policy: https://www.facebook.com/privacy/explanation
- Hotjar Ltd. — behavioural analytics and heatmap services. Privacy Policy: https://www.hotjar.com/legal/policies/privacy/
- TikTok Inc. — advertising and conversion tracking. Privacy Policy: https://www.tiktok.com/legal/privacy-policy
- Pinterest, Inc. — advertising and conversion tracking. Privacy Policy: https://policy.pinterest.com/en/privacy-policy
- Microsoft Corporation — advertising and analytics services (Bing Ads, Microsoft Clarity). Privacy Policy: https://privacy.microsoft.com/en-us/privacystatement
We do not control third-party cookies and are not responsible for the privacy practices of these third parties. We encourage you to review their respective privacy policies for more information about how they collect and use your personal data.
5. Your Consent and Cookie Management
5.1 Your Consent
In accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, as well as international best practices including the General Data Protection Regulation (GDPR) and the ePrivacy Directive, we seek your informed consent before placing non-essential cookies on your device.
When you first visit our Website, you will be presented with a cookie consent banner that allows you to accept or decline the different categories of non-essential cookies. Your preferences will be saved and respected on subsequent visits. You may withdraw or modify your consent at any time by accessing our cookie preference centre (see below).
Please note that essential cookies do not require your consent, as they are strictly necessary for the operation of the Website and the provision of the services you have requested.
5.2 Managing Cookies Through Our Website
You can manage your cookie preferences at any time by clicking the "Cookie Settings" link available in the footer of our Website. This will open our cookie preference centre, where you can enable or disable each category of non-essential cookies. Your updated preferences will take effect immediately.
5.3 Managing Cookies Through Your Browser
Most web browsers allow you to control cookies through their settings. You can typically find these settings in the "Options", "Tools", or "Preferences" menu of your browser. You can set your browser to refuse cookies, delete cookies already stored on your device, or alert you when a website attempts to set a cookie. Please note that restricting cookies may affect the functionality of our Website and limit your ability to use certain features.
Below are links to cookie management instructions for the most commonly used browsers:
- Google Chrome: https://support.google.com/chrome/answer/95647
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
- Apple Safari: https://support.apple.com/en-ca/guide/safari/sfri11471/mac
- Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge
- Opera: https://help.opera.com/en/latest/web-preferences/#cookies
5.4 Opting Out of Analytics and Advertising Cookies
In addition to managing cookies through your browser or our cookie preference centre, you may opt out of specific analytics and advertising services using the following tools:
- Google Analytics Opt-out: You can prevent Google Analytics from collecting data about your use of the Website by installing the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout
- Google Ads Personalisation: You can manage your Google advertising preferences at: https://adssettings.google.com
- Meta (Facebook) Ad Preferences: You can manage your Facebook ad preferences at: https://www.facebook.com/adpreferences/ad_settings
- Digital Advertising Alliance (Canada) — YourAdChoices: https://youradchoices.ca/en/tools
- Network Advertising Initiative (NAI) Opt-out Tool: https://optout.networkadvertising.org
- European Interactive Digital Advertising Alliance (EDAA): https://www.youronlinechoices.eu
6. Personal Data Collected Through Cookies
Some cookies used on our Website may collect personal data, such as your IP address, device identifiers, browser type and version, operating system, referring URLs, and information about the pages you view. Where cookies collect personal data, such processing is carried out in accordance with our Privacy Policy.
Personal data collected through analytics and advertising cookies may be transferred to and processed in countries outside of Canada, including the United States. We ensure that appropriate safeguards are in place for such transfers, as described in our Privacy Policy.
7. Retention of Cookie Data
The duration for which cookies remain on your device varies depending on the type of cookie. Session cookies are deleted automatically when you close your browser. Persistent cookies remain on your device for the period specified in the cookie tables above, or until you delete them manually through your browser settings or our cookie preference centre.
Where cookies are used to process personal data, we retain that data only for as long as necessary for the purposes for which it was collected, and in accordance with our data retention practices described in our Privacy Policy.
8. Children's Privacy
Our Website is not directed at children under the age of 18 years, and we do not knowingly use cookies to collect personal data from children. If you believe that a child has provided us with personal data through the use of cookies, please contact us at the details provided below so that we may take appropriate action.
9. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in applicable law, or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date at the top of the policy.
We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies. Where required by applicable law, we will seek your renewed consent where changes to this policy are material.
10. Our Privacy Policy
This Cookie Policy should be read in conjunction with our Privacy Policy, which provides comprehensive information about how Luminoragrandstay Inc. collects, uses, discloses, and protects your personal data in connection with your use of our Website and services.
You can read our full Privacy Policy here: luminoragrandstay.com/privacy-policy
11. Contact Us
If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please do not hesitate to contact us:
- Legal Entity: Luminoragrandstay Inc.
- Address: 135 Queen Street, Niagara-on-the-Lake, ON L0S 1J0, Canada
- Email: privacy@luminoragrandstay.com
We will endeavour to respond to all legitimate requests within a reasonable timeframe and in accordance with our obligations under applicable privacy legislation.